Smith Silliness

Just another weblog

An Open Letter To The Technician At The Eye Doctor

on January 31, 2015

You called yesterday morning and told me there was a cancellation and asked if I wanted to bring my two-year-old in early.  For a couple different reasons, one of which was that my sister’s wedding is the week of the old appointment, I decided that it would be worth it to come in early with my youngest four children instead of waiting for the day I already had a babysitter lined up.  I told you I’d have to bring my kids and you said it was fine with you if it was fine with me.  After confirming that my husband could pick up the oldest from the bus stop, I rearranged the day to make the appointment happen.

We tried for early naps but that was a bust.  So I packed up my slightly grumpy five-year-old, three-year-old and two-year-old twins, with LOTS of snacks, coloring books and electronics, and headed to the office.  The five-year-old and three-year-old insisted on each pushing a stroller and I was exhausted by the time we finally checked in.

Our name was called and you came out and pushed one of the strollers for me.  You got us settled in the room and let us set up a movie viewing station for the kiddos who were not being seen.

You told me I wasn’t being silly for coming in when the symptoms had died down as soon as I made the appointment.  You made us all feel comfortable and welcome, even with all the energy and noise.

When you came back to dilate Maggie’s eyes you were gentle and kind.  And you told us we didn’t have to wait an hour in the tiny room with expensive equipment and a no snack policy, but that you’d help us out to the lobby where there was room to play and eat.

When I asked if you could get us to the family bathroom instead you gladly obliged, and didn’t seem to mind when Katie started to go potty before we could even get the door closed.

When Maggie’s pupils were appropriately enormous you helped wheel us back into the exam room and offered to take the non-patients into the next room and babysit so I could have an undistracted conversation with the doctor.

When I came to pick them up you had let them try on glasses that made them feel “cool” and you were snuggling with the littlest one and thanking me for letting you do it.  You helped Shawn and Katie put on the shoes they had discarded at some point in the lobby and you offered to help us get back to the van.

You told me my kids were good and healthy so it made sense they’d have so much energy.

You said you enjoyed getting to play with them.

You let them give you bear hugs before you walked back into the doctor’s office.

I don’t know if you know how much you were an answer to prayer.  Or how your kind words soothed my tired mama heart.  Or if you realize that you made what seemed to me to be an impossible task, possible.  But I hope you do.  Your kindness made my day and will forever touch my heart.  Thank you.

– The mom with all the little kids



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